WooTickets not sending emails

[katyschroeder]

I have purchased the Woocommerce Tickets plugin and have been trying to get it working for several weeks now and keep coming up confused. Woocommerce was working fine before I installed the tickets plugin and now it works fine on the website but won’t email the customer or myself that an order has gone through. It also doesn’t send the customer the tickets to download.

[Barry]

Hi Katy,

I’m sorry it’s not working for you.

It does sound like you’ve seen a link between installing WooCommerce Tickets and this problem arising, but it could still be something else which is at play.

Let’s think about the following first of all:

• Is it possible the emails are actually being sent, but are being automatically placed in recipients’ trash/junk folders?
• Are order receipts successfully being sent for non-ticket purchases?
• If the answer to the above is no, what happens if you temporarily deactivate WooCommerce Tickets and place an order then – do the emails come through?
• If they don’t come through for non ticket purchases, whether or not WooCommerce Tickets is active, perhaps there is some other conflict blocking WooCommerce or stopping wp_mail() (the part of WordPress that sends emails) from working?
• Ultimately, would you be able to run through our standard troubleshooting steps – but be sure not to deactivate WooCommerce itself – and see if you can uncover any conflicts?

Thanks – and let me know how you get on 🙂

 

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

[Author]

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