Wootickets Checkout not loading

[Spud]

Hi, I have the wootickets extention installed on my site but it is not loading when I go to checkout. I am stuck with a black circle with a white dot spinning inside. Is there a javascript conflict causing this? My site is https://sullivanfdn.org/checkout/.

[George]

Hey Spud!

Sorry to hear about these problems. I took a look at your site for quite a bit and was not able to produce a JavaScript error in the checkout process, although I did encounter the issue you described where the “Loading” circle just hangs there, spinning.

I’m really sorry to have to recommend this so early on in the thread, but: it appears like the best test to do here is to run through or set of troubleshooting steps which are outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Those steps may seem tedious, but they’re genuinely much quicker to work through than it seems. If you do those steps and check on the checkout process after each step, you’ll get really valuable information from doing so.

Let us know what you find here! Is the behavior affected anywhere along the way? Do things work fine in a default theme or anything like that?

Thanks Spud,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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