WooCommerce "Stock" Feature Not Working

[Rick]

I have scoured all of the docs, knowledgebase and forums and cannot find any info on this. If you look at the attached screen capture, you’ll see that the “Stock” field is blank. I set it to “20” (you can see that above this field), but 1) It doesn’t actually work – since 10 tickets have been sold, it should say that 10 tickets are available and 2) Each time I enter a number in the Stock field, it disappears…but shows up above.

This has been going on for two years now with this client site and she has an event that cannot go over 20 tickets sold (venue can’t hold any more than 20) and she’s concerned that it’ll go over 20 one day and she’ll have to give refunds.

Any help would be greatly appreciated!

[Andras]

Hey Rick,

Thanks for reaching out!

I totally understand her concerns. Let me try to help you figure this one out.

Before we start digging deeper into the issue, I see in your system information that your Event Tickets Plus plugin is somewhat outdated. It would be great if you could get that one updated to the most recent version, as well as the others.

If there is a big gap between versions of our plugins, like ET and ET+ in your case, that can lead to glitches of this kind.

Once you updated and the issue still exists, then please go through our conflict testing guide and let me know about your findings. We can then dig deeper if still needed.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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