WooCommerce Payment

[Autumn]

Hello! I’m trying to get the ticket for this event to switch to WooCommerce, but it only allows me to say “RSVP.” Woocommerce is installed, latest version. Whenever I save as “WooCommerce,” and add a price, the ticket reverts to just “RSVP” and doesn’t allow for purchase.

http://hauswitchstore.com/yarrow/event/new-moon/

Please advise,
Thank you!
Autumn

[George]

Thanks for reaching out, Autumn!

I’m sorry to hear about these issues—when I test this on my own local site, I don’t have any issues using the WooCommerce ticket type, so I’m wondering if there’s something about your site’s specific configuration that might be causing the problem.

To help determine if this is the case, I’m curious:

1. You say, “I’m trying to get the ticket for this event” (emphasis mine)—do you mean to imply that other tickets on your site work as expected and don’t have this issue? Or does any ticket for any event you try have issues along these lines?

2. Next, can you post your site’s complete, un-edited “System Information”? It’s a helpful fingerprint that I will use to investigate this a bit more closely. Here’s how to post that info → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3 Have you been using tickets features for some time now without any issues? Have things been fine for a while, in other words, and then this issue arose only recently? Or have there been issues with event ticketing on your site since you installed the plugins to begin with?

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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