WooCommerce and Event Tickets Plus- not allowing customers to purchase tickets

[charles]

I just got a new license, but I cannot find where to drop it into the Events ticket plus plugin. I have used you for over a year, but now I have no place to send my customers. I did read something about a multisite, but went to my multisite settings and there still isn’t a place to drop my new license.

[Geoff B.]

Good evening Charles and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 I cannot find where to drop it into the Events ticket plus plugin

To be able to add the Event Tickets Plus license key, you need to first download, install and activate that plugin.

You can read about that here: https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

I did read something about a multisite, but went to my multisite settings and there still isn’t a place to drop my new license.

You probably read that although it is cool to use a personal license on a multisite install, there are a couple of caveats. Namely:

1. You need to install the plugin at the sub-site level (not the network level)
2. You will not be able to automatically update the plugin from the wp-admin area

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts