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This is horrible how you dont provide any help getting your product to work!! I have purchased woo tickets and the calendar and am try to get it to work and cant, i have posted a question how to get it to work and cant get any answers if you cant get this plugin to work you need to refund my money asap!!
im willing to also work with you i just want this to work i have an event company that i need to sale tickets with separate ticket numbers and really was excited to see this plugin existed if you can help me fix this i wont need refund. just tell me where we need to go from here to fix this
Hey there shweks! Rob from Modern Tribe here; I head up the support team and was reviewing your other thread (https://theeventscalendar.com/support/forums/topic/checkout-not-working-2/) when Brian pointed out that you’d posted this one. Right off the bat: in accordance with our terms of service (https://theeventscalendar.com/terms/), you are absolutely entitled to a refund for your purchase price. Please send us an email to pro (@) tri.be if you’d like to go that route and we’ll get you what you need. While it’d suck to lose you as a customer, I want to make sure you end up with a plugin that meets your needs…even if that plugin is ultimately one from a competitor rather than our own.
Beyond that: naturally, we’re really disappointed to see that we’ve failed to live up to your expectations here. I know what it’s like to buy a plugin and find yourself facing roadblocks and being unable to get the help you need…it sucks and is frustrating. I feel your pain. I am a bit confused as to why you would post this second thread when it seems like Brian was doing his best to help you out in the other one. (If your concern was based on the fact that you hadn’t received a reply after posting your follow-up on 12/9, keep in mind that because we have a number of customers seeking help, we unfortunately can only guarantee 1 reply every 24-48 hours).
It is worth noting that, at face value, the issue you’re reporting doesn’t sound like a bug: yours is the first report we’ve seen of it, and indeed we’re unable to recreate it ourselves. This makes it likely that there’s a conflict of some kind at play on your site. We are definitely interested in working with you to identify the cause – and if you are down to keep troubleshooting with us, Brian is committed to helping you out in the other thread. But I’m not sure creating threads like this one is a particularly productive exercise (since they just take time away from our ability to help users out in as timely a fashion as possible).
Either way, I’m hoping the two options – either working with us to troubleshoot, or taking the refund – will work out for you and show that we’re committed to helping get you where you want to be. If you have other thoughts or any other feedback on how we can get better in our support exchanges, I welcome them via email to rob (@) this domain. For now, though, I am going to close this thread so we can keep the conversation going at the other one.
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