Woo Commerce and Events Tickets Plus NOT syncing, plus

[Michael Novilla]

Hey Victor, I’m STILL HERE WAITING ON YOU ALL… this bug is really messing with us here… can you CALL ME?? EMAIL ME? 727-642-1526 [email protected]

My team has provided a LOT of documentation and details and we’re STILL HERE hanging in the wind… 14 DAYS LATER.. this SLOW SUPPORT IS UNACCEPTABLE!! 14 DAYS here…. 2 weeks waiting on you all to solve this

Come on HELP US PLEASE!!!

[Victor]

Hi Michael!

I’m really sorry you are experiencing this issue. I can only imagine how frustrating this issue might be, but we’re doing as much possible to get to the bottom of this.

Just to set expectations right, as stated here we do not provide support via phone or email and our response times may vary between 24 to 48 hours. It generally is much faster than that, but sometimes it may take us longer depending on forum demand.

Regarding the errors logged, those seem to be related to other reports we’ve had, but we don’t think they directly relate to the duplicate orders issue. We’ll keep those in mind though.

I did NOT notice any errors just a similar result that I click the ADD TO CART and nothing happens, though the system cycles.

Does this mean you get duplicate orders for this product too? Let us know.

We have again tried to reproduce this by testing with the same PHP version 7.1 as yours, but we are still unable to get the duplicate orders nor the checkout issue you are experiencing.

Bear in mind, there are many variables involved in this issue (like a theme or other plugins conflict) that can be the cause of it and is not something we are getting other users reporting. The next thing I would like to try here is creating a fresh test site — this will avoid any disruption to your live site and ensure that we’ve effectively got a “clean canvas” to work with.

• Please install a fresh copy of WordPress in a subdirectory (if you have a CPanel-type hosting account there will probably be a one-click install script to make this really easy)
• Don’t install anything except The Events Calendar, Events Calendar PRO, Event Tickets, Event Tickets Plus and WooCommerce.
• Please also stick to a default theme — again, there’s no need to install anything else just yet!
• Create an event with a ticket in it so we have some test data to work with.
• Can you replicate the same problem?

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions.

Thanks for your help while we work on this together!

Best,
Victor

[Michael Novilla]

these are the errors we’re seeing in our test environment with default theme and just the minimal plugins
root@sp:/srv/users/nova/log/nova535-main# grep -i tribe nova535-main_php7.1.error.log
[14-Jun-2017 16:34:30 UTC] PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function Tribe__Tickets_Plus__Commerce__WooCommerce__Main::maybe_add_tickets_msg_to_email(), 1 passed in /srv/users/nova/apps/nova535-main/public/wp-includes/class-wp-hook.php on line 298 and exactly 2 expected in /srv/users/nova/apps/nova535-main/public/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php:741
#0 /srv/users/nova/apps/nova535-main/public/wp-includes/class-wp-hook.php(298): Tribe__Tickets_Plus__Commerce__WooCommerce__Main->maybe_add_tickets_msg_to_email(‘Your NOVA 535 P…’)
#4 /srv/users/nova/apps/nova535-main/public/wp-cont in /srv/users/nova/apps/nova535-main/public/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 741
[14-Jun-2017 16:35:39 UTC] PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function Tribe__Tickets_Plus__Commerce__WooCommerce__Main::maybe_add_tickets_msg_to_email(), 1 passed in /srv/users/nova/apps/nova535-main/public/wp-includes/class-wp-hook.php on line 298 and exactly 2 expected in /srv/users/nova/apps/nova535-main/public/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php:741
#0 /srv/users/nova/apps/nova535-main/public/wp-includes/class-wp-hook.php(298): Tribe__Tickets_Plus__Commerce__WooCommerce__Main->maybe_add_tickets_msg_to_email(‘Your NOVA 535 P…’)
#4 /srv/users/nova/apps/nova535-main/public/wp-cont in /srv/users/nova/apps/nova535-main/public/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 741

[Victor]

Hi Michael!

Thanks for coming back with your results.

I will kindly ask you to answer the following questions about this new installation:

• Are you having the same “Add to Cart” button issue as before? What happens when you click the add to cart button now?
• Can you reproduce the duplicate orders issue?

If you are still experiencing the “Add to Cart” button issue, could you please try placing the following snippet of code into your theme’s functions.php file and see if that changes anything?

https://gist.github.com/cliffordp/8bceb54b440fbe9de1d42df6f231cc7a

Could you please share with us a link to the test event you set up so we can have a closer inspection and see if we can spot anything there?

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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