Will upgrading to paid Event Calendar help?

[Christine Pabst]

My free version of The Events Calendar has been broken from sometime, since we had a change from https to http. We have now changed it back to https, but cannot get it fixed. (It’s only allowing us to use the “Text” option, not the “Visual ” option.
If I upgrade to the paid Pro version, will this correct things?

[Geoff B.]

Hi there!

Thanks so much for getting in touch!

 

 

I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum.

But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

We’d be more than happy to assist you at one of the following locations:

• Since you are using <u>The Events Calendar</u> you can request assistance on the WordPress.org support forum.

With that in mind, it looks like there is some type of conflict at play.

This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

 

So in short, upgrading to pro will not fix the issue, but it will give you access to our premium support.

Best regards,

Geoff B.

 

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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