White screen after installing Events Calendar PRO

[Matthew]

I have just installed WordPress and added the 4.2.3 version of Calendar and the Community feature. When I added the PRO plugin I got the white screen. I’ve seen on a number of forums that it is recommended to track back which plugin causes the white screen. I have done that and it is indeed the PRO plugin (multiple attempts have lead me to this determination).

All plugins are current and matching.

I’ve called my host to confirm that there is no restriction or issue on their end and there is not.

So, I need to know what to do to solve the white screen issue. I have already deactivated and deleted the PRO plugin so that I have control back. I’m seeing my dashboard and everything is working fine. What do I need to do in order to install the PRO plugin?

Thank you.
Matt

• This topic was modified 9 years, 9 months ago by Matthew.

[George]

Hey @Matthew,

Thanks for reaching out. Sorry to hear about these issues!

Before attempting to install Events Calendar Pro again, can you post your site’s system information to this thread? This will let me peek under the hood and try to spot any anomalies there.

Here is how to share that information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

---

Next, can you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here.

If any errors display after making this change, please copy them in their entirety and paste them into a Gist at http://gist.github.com, then share a link to that Gist in your reply. I’ll take a closer look from there.

Thanks!
George

[Matthew]

HOME URL
http://www.matthewmccray.com/wordpress
SITE URL
http://www.matthewmccray.com/wordpress
INSTALL KEYS
–
WORDPRESS VERSION
4.5.3
PHP VERSION
5.2.17
PLUGINS
The Events Calendar: Community Events version 4.2.3 by Modern Tribe, Inc.(http://m.tri.be/21)
The Events Calendar version 4.2.3 by Modern Tribe, Inc.(http://m.tri.be/1x)
NETWORK PLUGINS
–
MU PLUGINS
SSO version 0.1 by Garth Mortensen, Mike Hansen
THEME
Twenty Fourteen
MULTISITE
–
SETTINGS
schema-version = 4.2.3
recurring_events_are_hidden = hidden
previous_ecp_versions =
Array
(
[0] => 0
)
latest_ecp_version = 4.2.3
last-update-message = 4.2.3
earliest_date = 2016-05-21 08:00:00
earliest_date_markers =
Array
(
[0] => 6
)
latest_date = 2016-05-21 17:00:00
latest_date_markers =
Array
(
[0] => 6
)
disable_metabox_custom_fields = show
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home4/musicalt/public_html/matthewmccray/wordpress/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.2.1.1

[Matthew]

I have just changed the DEBUG line in the config.php file. The name of that file was

wp_config-sample.php

I tried renaming that file to wp_config.php (to match the name of the file you mentioned) and now I’m unable to get into the site at all. I may have made things worse. Here is the error I see now:

=======

Warning: mysql_connect() [function.mysql-connect]: Access denied for user ‘username_here’@’localhost’ (using password: YES) in /home4/musicalt/public_html/matthewmccray/wordpress/wp-includes/wp-db.php on line 1520
Error establishing a database connection
This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at localhost. This could mean your host’s database server is down.

Are you sure you have the correct username and password?
Are you sure that you have typed the correct hostname?
Are you sure that the database server is running?
If you’re unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress Support Forums.

[Matthew]

I have successfully reset my wp_config.php file and have regained control of the site.

Upon reinstalling the PRO plugin I received the following error:

Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 122880 bytes) in /home4/musicalt/public_html/matthewmccray/wordpress/wp-admin/includes/template.php on line 730

[George]

Hey @Matthew,

Thank you for this information.

It is odd that the file is named wp_config.php instead of wp-config.php — I know that may seem like a small difference, but it matters! 😀

It is also odd that there was only a “-sample” version of the file in there when you first looked.

That may indicate some deeper problems here, along with the specific error you report.

1. Can you confirm if that error arises on your site event without Events Calendar Pro activated? Or does it only happen when Events Calendar Pro is active on your site?

2. For now, one thing that might temporarily help is to try and add this line of code to your theme’s wp-config.php file:

define('WP_MEMORY_LIMIT', '3000M');

☝️ Once you make this change, try installing and activating Events Calendar Pro again.

Thank you for your patience here!

George

[Matthew]

I decided to uninstall WordPress entirely and reinstall. The issue remained. But, I called my host and it turned out that the errors were due to their settings. So, it has been resolved.

[George]

Thank you for the update, @Matthew! I’m sorry for all of the trouble here, but am glad to hear things are resolved for now.

Open a new thread any time if other issues or questions arise. 😀

Cheers,
George

[Author]

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