Where is my license renewal?

[George]

I bought a renewal for Events Calendar Pro yesterday but do not see it updated in my Account for on website yet. Please advise.

[Geoff B.]

Good afternoon George,

Thank you for reaching out to us.

We are sorry to hear about your license not reflecting yesterday’s renewal.
I would love to help you with this topic.

I am not quite sure what happened exactly here, but I am following up on this.
Worst case scenario, I will update that license manually to reflect your successful renewal.

Hang in there as I investigate this for you.

Have a good week-end,

Geoff B.

[George]

This reply is private.

[Geoff B.]

Good evening George,

We can absolutely downgrade your license and refund you the difference.
To obtain the refund and ask for the downgrade, you simply need to follow the procedure described here.

That being said, I would still like to find the cause of this issue (for the benefit of others too).
Can you tell me if you renewed from your account or from a link in the renewal email?

Have a great day!

Geoff B.

[George]

Thanks, Geoff. I requested Refund and exchange for personal license.

I believe I purchased from inside my account and not the email link.

[Geoff B.]

Good evening George,

Thank you for the extra information on how you made this purchase.
This will help with our investigation.

Let me know if you need anything else on this topic.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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