Where is my download for Events Calendar Pro – Personal?

[Marylou Colver]

HELP! I wanted to submit a TECHNICAL TICKET, but am told I DON’T have an account (when I do). TODAY I made a purchase and received an email with a layout showing my Order #1365657 for Events Calendar Pro – Personal for $89.
Your email includes a link to Download the plugin. But it doesn’t work. It results in an obscure code error: {“code”:”rest_forbidden”,”message”:”Sorry, you are not allowed to do that.”,”data”:{“status”:403}}

Marylou Colver
email: [email protected]
Billing address: Marylou Colver
68 Leonard St.
Lake Oswego, OR 97035
phone: (503) 358-2234

the

[Geoff B.]

Good evening Marylou and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have experienced with the email link.
I would love to help you with this topic.

You can grab your plugin here: https://theeventscalendar.com/my-account/downloads/

Just make sure you login with the same email account used for the purchase ([email protected])

Once that is done, simply follow this guide: http://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/

Let me know how that goes.

Best regards,
Geoff B.

[Marylou Colver]

NO, what you suggested doesn’t work.

If you go to My Account where the Profile Details is displayed, the Email* (required) field has lops filled in as the email address. It will not allow me to change this. And lops is the username that does allow me to log in.

NOTE: I am the web developer for the purchase below by Marylou Colver ([email protected] ). I am the one who submitted the support ticket in her behalf.

I’m still stuck and have been unable to download the purchased file.

I cannot login using the email you indicated, [email protected] (says Error: A user could not be found with this email address.)

I can however login using lops as the username.

But when I login successfully using lops, the My Account —> Downloads page says

“Looks like you don’t have any downloads. Want one? Why not buy one of our plugins! ”

This is very frustrating. You have my money and the charge went through.

Here is the info I used to create the account:

/* deleted for safety

Can you resolve this?!!

Thanks.

[Geoff B.]

Good evening,

Thank you for writing back.
I am sorry my answer did not help fix the issue.

If you go to My Account where the Profile Details is displayed, the Email* (required) field has lops filled in as the email address. It will not allow me to change this.

This is very odd and I totally get how this can be frustrating.

With that in mind, I did a couple of things:

1. I changed the email to [email protected] on the profile
2. I looked at the profile and noticed that in spite of a valid purchase, the license key did not get generated. I fixed that for you as well. You should now see the license.

I am not sure what happened there, but I apologize for the inconvenience.

Hopefully you can now simply enjoy the Events Calendar Pro.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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