What is the "Redirect URL" Field for Events with the Ultimate Member Extension?

[outdoorwomensalliance]

We have Ultimate Member (UM) attached to our Events Calendar and in the UM setting area for each event, the last field is titled “Redirect URL”. Our developer said we should put the member login URL here so that those who arrive at the page but aren’t signed in as members, are redirected to the login page. However, when we do that, the members just get an endless loop—even after they are logged in. Whenever they try to click on the URL to get to the event, they are always redirected to the login page.

The blue help icon next to the title of this field doesn’t show any help text as it should, so I have no idea what this field is for or what we should be putting in here.

Thanks.

[Jennifer]

Hello,

I’m sorry that you haven’t been able to get this redirect working…just to set expectations, integrations with third-party plugins are outside the scope of support that we are able to provide, but I will try to help you out with this as best I can! I am not familiar with the Ultimate Member plugin, but I did notice that you are running older versions of The Events Calendar and Events Calendar Pro. As a starting point, I would recommend updating to the current versions (4.6.16 and 4.4.26 respectively). If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

After doing this, you’ll want to clear out your cache within WP Super Cache to make sure that you’re seeing the current version of the page.

Let me know if this helps and if you have any questions!

Thanks,

Jennifer

[outdoorwomensalliance]

When I did a search, I noticed that other users of your plugin (who weren’t
part also using Ultimate Member) had questions about the redirect URL.
Additionally, it only shows when I’m in the Events Calendar plugin. For
both of those reasons, I was under the impression that this was part of
your plugin and I could get direction on what it is supposed to do. It’s
been a problem with all versions, so it doesn’t appear related to any
updates or the cache, which has been cleared multiple times over the course
of having the plugin installed.

[Jennifer]

We do have other users that use various plugins or custom code to redirect to other pages, but events do not come with a redirect link built-in. Based on your screenshot, it looks like this is coming from the Ultimate Member plugin (as it is located in the Ultimate Member meta box). What your developer told you – that you need to put in the URL for the login page – does sound correct from what I can see on my end.

However, if users are still not able to access the page after being logged in, you might want to check that the users who are not able to access the page are not of the “Member” level, as it looks like that level is blocked from seeing the page.

Otherwise, I’m not sure what to recommend as far as the UM plugin, but you might take a look at this article, which has some alternate methods for making a members-only calendar (including doing a redirect). This article has some information on roles and permissions for events. I’m sorry that I don’t have a more straightforward solution for you here! If this doesn’t help, then you may want to contact your developer and have him check that things are configured correctly within the UM plugin.

Let me know if you have any other questions!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts