What does your support include?

[Chris Labod]

Hi,

I took over maintenance for a customer site that uses your Events Calendar plug-in. It imports event from another site’s feed. The import seems broken.

Another problem is that even if I enter events manually, they appear in the upcoming event widget, but not in the monthly view.

If I purchase the pro version of your plug-in, would that be something you can help me sort out and get working again?

Thanks,
Chris

[Geoff B.]

Good evening Chris and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

It imports event from another site’s feed. The import seems broken.

To your earlier point, this type of issue can be addressed in our premium license forums.

I am not sure how the imports are performed in your specific case, but usually, it is as simple as having a valid Event Aggregator license (which your client might still have) https://theeventscalendar.com/product/event-aggregator/

Another problem is that even if I enter events manually, they appear in the upcoming event widget, but not in the monthly view.

 

In all likelihood, there is something off with the month view.
You could post that question on our free wordpress.org forums for now: https://wordpress.org/support/plugin/the-events-calendar

With that in mind, here are a couple of things to try:

1. Make sure the month view is checked under Events -> Settings -> Display
2. Try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if the issue persists

If I purchase the pro version of your plug-in, would that be something you can help me sort out and get working again?

I believe the following describes the type of support a premium license provides you with: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

So in short, you will get speedier support for sure. With a bit of luck your client might still have an active license as mentioned earlier.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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