website crashes due to TEC

[Pau]

Dear TEC,

Recently my client updated the https://chatspalace.com/ website from http to https and now The Events Calendar plugin seems to make the website to crash

Also, the website is using a PHP 7

we are looking at possible causes, could you suggest what may be wrong

many thanks as usual

Pau

[Pau]

I reinstalled the plugin, but now does not recognise my license key, it says: Your Event Aggregator license key is invalid. Visit the Events Calendar website to check your licenses.

Please help!

thanks

[Courtney]

Hello Pau

Can you start by disconnecting your Event Aggregator license from My Account » Licenses on our site. Then add it again to Events » Settings » Licenses.

If that doesn’t work, then can you continue by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Pau]

Hi Courtney,
many thanks

I dont really know what’s going on

I have disabled all plugins, tried everything on the book (apart from the Twenty seventeen)

Just activating only TEC plugin the site don crash, but I cannot see any events

then activating just TEC + TEC Pro, site crashes!

Can I send you the Help code in a PM?

I dont have Event agregator, just the TEC PRO

Using a Divi theme

x

[Pau]

This reply is private.

[Pau]

UPDATE

I have updated settings making the site https:// and updated all internal links

I have deleted the TECPRO and updated again
now is working
BUT

still cannot see previous events or events categories landing pages, and shortcodes still not working

see https://chatspalace.com

any ideas?

many thanks again

[Pau]

This reply is private.

[Pau]

I think It is working for now

thanks

[Courtney]

Thanks Pau. Let us know if you need further help.

Thanks
Courtney 🙂

[Author]

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