We have a test server with a different name

[Ron]

We installed Events Calendar PRO on our development server. The url is tos.necc.mass.edu but the license is for http://www.necc.mass.edu.
I’m getting an error message:

It looks like you’re using The Events Calendar PRO, but the license key is invalid. Please download the latest version from your account.
You can always check the status of your licenses by logging in to your account on theeventscalendar.com.

We cannot change the name of the test server.
The status of our license key is valid.

Please advise

[Courtney]

Hello Ron

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Ron]

Thanks, it is working right now.

[Courtney]

Ron, I’m happy that it is working now.

Thanks
Courtney 🙂

[Author]

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