Want to buy the Pro version, testing the free version first, plug-in error

[Danny Vermeeren]

Hallo sales,

for a customer I’m investigating the different Event plug-ins and my choice has fallen on The Event Calendar plug-in.

While there are so many problems with not functioning plug-ins the procedure I always follows is first testing a free version of the plug-in if it does it job.

So I have installed the free The Event Calender plug-in and added venue’s, organisers, categories and events.

Hopefully then I looked at the result at the given link: https://www.dannyvermeeren.nl/Online2/evenementen/ but no events where listed at all.

I went trough the standard troubleshooting process of switching to a standard WP Theme, switch off all plug-ins, no results stil the same problem.

I’m using:
WP 4.4.2
Canvas 5.9.19
Visual Composer 4.11

Before buying the Pro version and the additional Add-ons it is important that this problem is solved.

Also for me it is a way to test how the efficient support is working in case of any future technical problems.

Thanks for your help and answer in advance.

Danny Vermeeren

[George]

Hi Danny,

Thanks for reaching out. There are numerous potential problems on your site that could be affecting the functionality of that events page.

To get started on figuring out the problem, can you share your site’s complete, un-edited system information with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you,
George

[Danny Vermeeren]

Hi George,

thx

Below I have copied the requested information.
URL
http://www.dannyvermeeren.nl
INSTALL KEYS
–
WORDPRESS VERSION
4.4.2
PHP VERSION
5.5.9-1ubuntu4.14
PLUGINS
Gravity Forms version 1.9.17.5 by rocketgenius(http://www.rocketgenius.com)
AddThis Website Tools version 1.0.1 by The AddThis Team(http://www.addthis.com)
Better Delete Revision version 1.6.1 by Galerio & Urda(http://www.1e2.it/)
Booked Calendar Feeds version 1.0.6 by Boxy Studio(https://www.boxystudio.com)
Booked version 1.7.6 by Boxy Studio(https://boxystudio.com)
Custom Post Type UI version 1.2.4 by WebDevStudios(http://webdevstudios.com/)
Canvas Extension – Menu Customizer version 2.2.0 by PootlePress(http://pootlepress.com/)
Canvas Extension – Mobile Menu Customizer version 2.1 by PootlePress(http://pootlepress.com/)
Duplicate Post version 2.6 by Enrico Battocchi(http://lopo.it)
Easy WP SMTP version 1.2.2 by wpecommerce(https://wp-ecommerce.net/)
Event Tickets version 4.0.5 by Modern Tribe, Inc.(http://m.tri.be/28)
Gravity Forms Help Scout Add-On version 1.3 by rocketgenius(http://www.rocketgenius.com)
Gravity Forms MailChimp Add-On version 3.7.1 by rocketgenius(http://www.rocketgenius.com)
Gravity Forms Quiz Add-On version 2.4.1 by Rocketgenius(http://www.rocketgenius.com)
Gravity Forms Survey Add-On version 2.6 by Rocketgenius(http://www.rocketgenius.com)
Indeed My Team (Visual Composer Version) version 2.7 by indeed(http://www.wpindeed.com)
WPBakery Visual Composer version 4.11 by Michael M – WPBakery.com(http://wpbakery.com)
Loco Translate version 1.5.5 by Tim Whitlock(https://localise.biz/help/wordpress/translate-plugin)
Remove “Comments are closed” version 1.2.1 by Per Soderlind(http://soderlind.no/)
Site Offline or Coming Soon version 1.6.6 by wpecommerce(https://wp-ecommerce.net/)
WPML Multilingual CMS version 3.3.6 by OnTheGoSystems(http://www.onthegosystems.com/)
Visual Composer – Price Table|Compare Table version 1.0 by Hitesh Khunt(http://www.saragna.com/Hitesh-Khunt)
The Events Calendar version 4.0.7 by Modern Tribe, Inc.(http://m.tri.be/1x)
TinyMCE Advanced version 4.2.8 by Andrew Ozz(http://www.laptoptips.ca/)
Visual Composer Clipboard version 2.12 by bitorbit(http://codecanyon.net/user/bitorbit)
WooSlider version 2.3.0 by WooThemes(http://woothemes.com/)
WooThemes Helper version 1.6.0 by WooThemes(http://woothemes.com/)
Wordfence Security version 6.0.24 by Wordfence(http://www.wordfence.com/)
Yoast SEO Premium version 3.1.2 by Team Yoast(https://yoast.com/)
WordPress Social Login version 2.3.0 by Miled(https://github.com/miled)
WP-DBManager version 2.78 by Lester ‘GaMerZ’ Chan(http://lesterchan.net)
WP-Optimize version 1.8.9.10 by Ruhani Rabin(https://github.com/ruhanirabin/WP-Optimize)
wpDiscuz – Supercharged native comments version 3.2.6 by gVectors Team (A. Chakhoyan, G. Zakaryan, H. Martirosyan)(http://gvectors.com/)
WPML Media version 2.1.19 by OnTheGoSystems(http://www.onthegosystems.com/)
WPML Translation Management version 2.1.5 by OnTheGoSystems(http://www.onthegosystems.com/)
Local SEO for Yoast SEO version 3.0 by Team Yoast and Arjan Snaterse(https://yoast.com)
Video SEO for WordPress SEO by Yoast version 1.6.2 by Joost de Valk(http://yoast.com)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Canvas
MULTISITE
–
SETTINGS
schema-version = 4.0.7
recurring_events_are_hidden = hidden
previous_ecp_versions = Array
(
[0] => 0
)
latest_ecp_version = 4.0.7
last-update-message = 4.0.7
donate-link =
postsPerPage = 10
liveFiltersUpdate =
showComments = 1
showEventsInMainLoop =
eventsSlug = evenementen
singleEventSlug = evenement
multiDayCutoff = 00:00
defaultCurrencySymbol = €
reverseCurrencyPosition = 1
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone = 1
stylesheetOption = skeleton
tribeEventsTemplate = default
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => day
)
viewOption = list
tribeDisableTribeBar = 1
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = j F Y
dateWithoutYearFormat = j F
monthAndYearFormat = F Y
dateTimeSeparator = –
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
earliest_date = 2016-04-10 09:00:00
earliest_date_markers = Array
(
[0] => 262
)
latest_date = 2016-05-21 17:00:00
latest_date_markers = Array
(
[0] => 270
)
WORDPRESS TIMEZONE
Europe/Amsterdam
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/var/www/vhosts/dannyvermeeren.nl/httpdocs/Online2/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.0.6

[George]

Thank you for this!

There is a discrepancy here in your event URLs—what I mean is that your site’s URL is listed as this:

• http://www.dannyvermeeren.nl

Then, your site’s Events URL slug is listed as this:

• evenementen

However, the link to your events page that you shared is this:

• https://www.dannyvermeeren.nl/Online2/evenementen/

---

1. Where is the “online2” coming from?

2. The events slug CANNOT be a sub-folder. It cannot be /online2/evenementen, for example—it can only be /evenementen

3. If you disable whatever is adding that online2 sub-folder to the slug, so that https://www.dannyvermeeren.nl/Online2/evenementen/ becomes https://www.dannyvermeeren.nl/evenementen/, does anything improve?

Thank you,
George

[Danny Vermeeren]

Hi George,

The /Online2 folder is added by my technical guy because its then easy to have a sandbox and life environment.

I will check this out with him and let you know.

Thx so far, hope we can solve it now.

Regards
Danny

[Danny Vermeeren]

Hi George,

we have moved the development site to the live environment and we have tested it with. We have made sure that the http://www.dannyvermeeren.nl is configured correctly.

It is still not working, please refer to this print screen
http://imgur.com/oSPs6Jz

We went back to the development site so it is now as I first contacted you.

I really hope that this info give you some direction to solve this, because we really want to use this plug-in.

Regards
Danny

[George]

Hi Danny,

Thank you for testing!

The problem in your screenshot is caused by your theme and/or your other plugins.

If that specific issue persists on your site, then the only thing I could recommend is to leave ALL plugins deactivated EXCEPT The Events Calendar. Then, activate the Twenty Sixteen theme.

When your site is in this state, check out the issue and see if it persists. If it does, then unfortunately the issue could be happening because of something from your web host, because this is not an error I can reproduce and is always the result of a code conflict. 🙁

I’m sorry to disappoint about the nature of this bug!

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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