Views other than default not working. Appear in drop down, but unresponsive.

[Ann Hutchinson]

This happened after the last update of the Events Calendar Pro.

I have tested for a conflict as per your instruction page and the problem persisted with 2015 theme, dumped cache and all other plugins deactivated.

The drop down appears with whatever views I choose in settings, but nothing happens when you click on them. I have changed the default view to different ones, and still only the default works.

[Geoff B.]

Good evening Ann and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the views other than the default one not working!
I would love to help you with this topic.

I am pretty confident that this issue is caused by a faulty/corrupted version of the the Tribe Filter Bar premium add-on. The reason for this is because I had the exact same issue!

Could you try the following ? :

1. Deactivating the Tribe Filter Bar add-on and deleting it completely (temporarily)
2. Head to https://theeventscalendar.com/my-account/downloads/ and download a fresh copy of the latest version.
3. Reinstall the Tribe Filter Bar add-on and activate it

Let me know how that goes.

Best regards,
Geoff B.

[Ann Hutchinson]

Geoff B,
Thanks. I wish you were right. I tried what you suggested. No change. 🙁

I started another thread regarding the calendar being very sluggish to not responding at all. It loads the first page, but when you try ANY method of navigating to another one, whether it is by date, “next events”, or the filter options, I get the spinning gear wheel. I don’t know if this is a further degradation caused by the same problem or what. I checked with my host and they said everything is ok on their end and that your forums show a lot of similar complaints since the last upgrade of the calendar.

In addition, I since I did all that troubleshooting on Saturday for this issue, I’m assuming there can’t be a conflict now, since everything is the same.

I should work for you guys, so I can be a calendar guru and get paid for it. 😉 While keeping my site operational . . .

Thanks for your help. What next?

[Barbara Ann O’Leary]

I’ve been experiencing this same problem. I tried your solution – reinstalling the filter bar. That did not make any change. Perhaps you and George can talk this over. Here’s the help ticket I have open on the same topic:

View As dropdown no longer working

You definitely have a problem that needs to be resolved. Looking forward to you getting this sorted quickly.

[Geoff B.]

Good evening Ann,

Thank you for trying my solution out. I’m sorry to hear that this did not work out for you.
It is a shame that you are also experiencing performance issues with the calendar.

I understand how these might seem interrelated, but I sincerely believe they are not.
The good news is whoever is that my colleague George is one of our best support techs so I am sure he’ll help you figure things out.

Back to the problem at hand, just to qualify my previous intervention, I had this issue on only one of my many basic installs.

And to @Barbara Ann ‘s point, we do take this issue seriously, but from what I can see (including my personal experience from many installs) it is only very a handful of unlucky users that have experienced it, which makes it hard to pinpoint.

The good news is that I managed to fix it so there is hope! We totally appreciate your patience and efforts while we find a solution that works for you.

With that in mind, there is something else I would like you to try. Full disclosure, at the very early release of the latest version of the Pro and Filter Bar add-ons, there was an issue with the plugin folders being given very funky names (theeventscalendar.compu_request_plugin..).

Although the plugins still worked, this is when I was getting the exact same message as @Barbara Ann (tribe-events-bar.min.js?ver=4.1.0.1:1 Uncaught TypeError: Cannot read property ‘length’ of null).

Here is the complete breakdown of what I did:

• Deactivated both add-ons temporarily via the Plugins menu
• Using FTP, I fixed the funky plugin folder names to the-events-calendar-filterbar and events-calendar-pro respectively
• Downloaded the latest version of both plugins and manually replaced/overwrote the files of plugins via FTP
• Reactivated the plugins (you might have to play with the reactivation sequence)
• Re-saved my permalinks

I know this can seem like a daunting task and I can assure you this is the only time I have ever had to do something like this on any of my installs.

Hopefully that can work for you as well
Let me know if it does or if you need help with the steps above.

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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