Victim of the "An error has occurred while processing your payment"

[Ross]

Trying to get split payments to work and have got the error I have seen document around. I have the error log showing:

11-02-2016 @ 21:09:22 – Failed to generate the payment key: Array
(
[responseEnvelope] => Array
(
[timestamp] => 2016-11-02T14:09:22.740-07:00
[ack] => Failure
[correlationId] => b24f8c5fa2506
[build] => 25712129
)

[error] => Array
(
[0] => Array
(
[errorId] => 580022
[domain] => PLATFORM
[subdomain] => Application
[severity] => Error
[category] => Application
[message] => Invalid request parameter: email cannot be blank
[parameter] => Array
(
[0] => email
[1] =>
)

)

[1] => Array
(
[errorId] => 580022
[domain] => PLATFORM
[subdomain] => Application
[severity] => Error
[category] => Application
[message] => Invalid request parameter: email is invalid
[parameter] => Array
(
[0] => email
[1] =>
)

)

)

)

Im feeling rather lost right now, any help would be great.

Regards,
Ross.

[Geoff B.]

Good afternoon Ross and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the error message you are prompted with while trying to setup split payments. I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This way, I will be able to take a deeper look into things for you.

In the meantime, it looks like most of the error messages are about an email value missing for split payments (typically, that would be the organizer’s email account tied to Paypal).

Hang in there!

Best regards,

Geoff B.

[Ross]

BOOM, Found it.

Couldn’t find any documentation about adding payment information for organisers and its easily missed.
Might be worth making it obvious, but hey thank god for error logs to point us.

Thanks guys.

For others that end up here. Organisers need a PayPal email address and not the email address you add when making a new orginiser, there is a second that you need to enter on the “my events” page of the community events plugin, This shows when you are logged in as the orginiser your splitting the payments with.

Not sure if that made sense but It will point you in the direction that solved it for me.

[Geoff B.]

Hey Ross,

I am super stoked that you were able to find the culprit.
Your feedback has been forwarded to the team in charge of documentation.

Thank you for sharing your findings for everybody’s benefit.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Author]

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