Version Pairing – Not Able to Update

[Danielle Lane]

I am getting this message “The following plugins are out of date: Events Calendar PRO 4.0.1. All add-ons contain dependencies on The Events Calendar and will not function properly unless paired with the right version. Learn More.”

Under The Events Calendar, there is no option to pair, but that’s the info that I keep getting when I click on “Learn More.”

When I go to the plugins section, I get this message “There is a new version of The Events Calendar PRO available. Update now to version 4.4.16.”

However, when I go to update, I get a message saying that package is not available.

[Geoff B.]

Good evening Danielle and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the troubles you are experiencing while trying to update the Events Calendar Pro. I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, there are a couple of things worth doing to try to get the update installed:

1. Try using the following link to update your plugin http://yoursitename.com/wp-admin/update-core.php
2. Deactivate and delete the Events Calendar Pro plugin (this is a safe operation, but we still recommend a database backup before)
3. Download the latest version of that plugin here: https://theeventscalendar.com/my-account/downloads/
4. Install that newly downloaded version https://theeventscalendar.com/knowledgebase/downloading-and-installing-the-plugin/
5. Activate the Events Calendar Pro

Let me know how that goes.

Best regards,
Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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