Venue/organizer dropdowns not working in dashboard

[Chip Chip]

About a week ago the dropdowns in the dashboard stopped being dropdowns. They now show up as a list, but not selectable.
Any thoughts. I don’t think we’ve added any new plugins or updates in this timeframe?

Thanks

[Josh]

Hey,

Thanks for reaching out to us!

This definitely sounds like a strange issue, hopefully we can help to get you pointed in the right direction for a solution quickly.

To clarify:

1. Are all dropdowns associated with The Events Calendar having this issue? Such as those on the single edit screen (saved venues or organizers) as well as those within the Event Settings tabs?
2. Are other screens in your admin area not associated with Events Calendar showing the same issue with dropdowns?

The initial step with any of these types of issue is to request that you do start with following the Testing for Conflicts procedures to ensure that there isn’t a theme or plugin conflict at play here. Even though there may not have been any updates or new plugins added, there could have been a setting changed that deactivating still helps us in narrowing down the issue.

Let me know if this helps.

Thanks!

[Chip Chip]

It is only on the single edit screen. I haven’t seen it in any other admin area.
I disabled all of the plug ins, except the events calendar plugins. No change.

I’ll have to wait to switch the theme till off traffic hours.

[Josh]

Hey,

Thanks for trying those couple of things and following up with us!

So, it sounds like there may be some sort of javascript conflict with the enhanced select boxes used there on the event edit screen for the Venue/Organizer (also used for the Country select within the Venue settings. Does that show the same list issue as well?).

If you access this edit page while using chrome, you can try opening developer tools and see if there are any javascript errors being displayed on the page. If so, this will help to point out where the conflict may be occurring.

Let me know if this helps.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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