Venue Blank Page and Blank Google Map inside Event Page

[finnes]

Hi.
I`m using 3.12rc1 version for Pro, Tickets and Events Calendar.
I choose this version because recurrency option.

Now i`m debuggin: http://www.escoladepaisefilhos.org/local/edificio-albany-medical-center/

And inside event page, the google map is blank (or gray).
But, the link to external google map works.

I hope u can help me.
Regards.

[Geoff]

Howdy @finnes and welcome to the forums!

Does the same issue happen with 3.11? If so, then we could be looking at a theme conflict and running through these testing steps would be a good idea.

If not, then I would suggest sticking with 3.11 for now. The Release Candidate code is meant more for testing than it is for production. We’re still in the middle of testing 3.12 and plan to have an official release out next week (fingers crossed!).

Cheers,
Geoff

 

[finnes]

Hi Geoff.

The 3.11 version have the same issue.
But i discover the PageLines Updater plugin (combine with DMS Pagelines Theme) break this part of website.

I activate Events Manager beta plugins again.

Any suggestions?
Regards.

[finnes]

Look this link please:
http://forum.pagelines.com/topic/36965-possible-plugin-conflict/

Regards.

[Geoff]

Hi @finnes,

I was just looking at an event page and it looks like the map is displaying now. For example:

http://www.escoladepaisefilhos.org/evento/transicao-do-infante/2015-09-14/

Did you do anything to solve that part of the issue, or is there somewhere else I can look where the map is empty?

I’m afraid I don’t have any workarounds for the PageLines conflict with venues. PageLines adds a lot of custom functionality to the default WordPress features, so it’s something that would be very difficult to troubleshoot on this end. However, I’d be happy to take a look if you’re able to send me a link where I can see the issue–still, I think your best bet is to reach out to the theme author in this case.

Thanks!
Geoff

[finnes]

Hi Geoff.

Now Pagelines Updater plugin is disable.
But, if activate, the Google map crash.

Tks

[Geoff]

Gotcha, thanks for following up!

It looks like there are two separate and possibly unrelated issues:

• Venues do not work when PageLines is activated
• Single event maps are not working – no source of the cause yet

Let’s look for the source of the second item. Are you still using the release candidates for the event plugins? If so, we just launched 3.12 a few minutes ago. Go ahead and try updating to the stable releases as a first step to see if that helps.

If the issue is still there after updating all the plugins to 3.12, then please go through all the steps outlined in this troubleshooting guide. You’ve already done some of it, but I’d like to start fresh with the new plugin version in there and see if we can[t narrow this down.

Thanks!
Geoff

[finnes]

Hi Geoff. Tks for replying.

Actually, the DMS Pagelines Theme works fine with any plugin. But the Pagelines Updater plugin breaks the google maps in single event (and venue).
http://www.pagelines.com/shop/plugins/pagelines-updater/

Even updating The Events Calendar to 3.12 doesn’t work with Pagelines Updater plugin.

I follow the troubleshooting guide but have same result.

Regards.

[Geoff]

Hey @finnes, and thanks for clarifying–it’s the Updater rather than the theme. 🙂

If the calendar functionality works when the Updater is not active and also works in a default WordPress environment, then I think there’s unfortunately very little we can do on our end and the author of the Updater will be the best to help resolve the issue. Not trying to push you away here–it’s just tough to know exactly what it is in another plugin that is causing the conflict since the conflict doesn’t seem to be coming from the calendar itself.

If the plugin author has any questions for us or any recommendations for what we can do on our end to make for a smoother integration, then we’d definitely love to know about it! In the meantime, however, I’m sorry I don’t have a concrete solution for you here.

Geoff

[finnes]

Hi Geoff.

I get in touch with Pagelines support to help in this.

But, i dont know if is the case too. At the request of Pagelines stuff, I put the site in debug mode, and when saving an event gave me this error:

Notice: Undefined index: meridian in /home/arrayarr/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence_Meta.php on line 1050

Notice: Undefined index: meridian in /home/arrayarr/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence_Meta.php on line 1051

Notice: Undefined index: meridian in /home/arrayarr/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence_Meta.php on line 1050

Notice: Undefined index: meridian in /home/arrayarr/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence_Meta.php on line 1051

Warning: Cannot modify header information - headers already sent by (output started at /home/arrayarr/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence_Meta.php:1050) in /home/arrayarr/public_html/wp-admin/post.php on line 242

Warning: Cannot modify header information - headers already sent by (output started at /home/arrayarr/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence_Meta.php:1050) in /home/arrayarr/public_html/wp-includes/pluggable.php on line 1207

The event is not saved.
Tks.

[Geoff]

Will you send me your current system information as a private reply? I want to see if there are any red flags on that end. Thanks!

[finnes]

This reply is private.

[Geoff]

I think I found something!

Here’s the source code for the map on the venue page:

<div id="tribe-events-gmap-<span class=&quot;dms_upd&quot;>An error occurred while updating %1$s: <strong>%2$s</strong></span>" style="height: 200px; width: 100%"></div>

Notice that span class within the ID? It seems as though DMS is injecting that in there, which breaks the HTML structure for the map.

I’m honestly not sure how DMS is doing it, but I’m afraid that would be best answered by them. Of course, we’d be happy to help if they have any questions for us on our end, but I think this is about as far as we can take it from here.

Sorry I don’t have a solid solution for you, but I do hope this helps shed light on the issue and what’s happening.

Thanks,
Geoff

[finnes]

Hi Geoff.

Tks for replying.
Now i going to Pagelines support to finish this thread.

Tks for all.
Regards.

[Geoff]

My pleasure and thanks a ton for your patience while we looked at this together–it was certainly a head scratcher!

Geoff

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