Used on Development site and now can’t use on live page

[Fernando Aramburu]

We used our License Key on the development site and now we can’t use it on the live version, yet we do not want to unplug fro dev site so we can continue to run testing of other plug ins and features in the future. Please advise how we can continue to use it for this purpose.

Thanks!

[Courtney]

Hello Fernando

The most cost effective way to handle this is to walk through the steps on Moving Your License Key. Deactivating the license on one site will not delete the data, but will prevent you from receiving updates or sending us System Info automatically (requiring you to copy/paste it instead). Then you could get the live site ready before moving data, etc.

The other solution would be to increase your license level to Pro. I believe you’d do well to just deactivate the license on staging instead.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Fernando Aramburu]

Hi Courtney, thank you for your reply. We have deactivated the license
on the dev site but we cannot seem to be able to get it activated on
the live site. Is there anything else we should be doing?

[Courtney]

Hi Fernando

I see your license is active on holacalgary.com. Should it be active on a different domain?

https://theeventscalendar.com/knowledgebase/moving-your-license-keys/ can walk you through the steps to moving the active domain registration.

Does that resolve the issue?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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