Use Saved Venue appearing twice and not saving

[brisbaneheritage]

The event venue is no longer saving. The ‘Use Saved Venue’ field appears twice as you can see on the screen shot. It only started happening in the last few weeks after the last update.

[Hunter]

Hello,

Welcome to our forums and sorry to hear about the issues. I would be more than happy to help out! Before I attempt to reproduce the issue on my test environment, can you please review our Testing for conflicts guide and reply back with your findings?

Once I have that information, we’ll move onto the next step. Thank you for choosing Community Events and have a wonderful evening. Cheers!

[brisbaneheritage]

Hi Hunter,

I can confirm that I have installed a copy of the site on my local server, deactivated all plugins and switched to the Twenty Sixteen theme and the issue is still occurring. The cache has also been cleared. In fact, it appears unrelated to the Community add-on (I deactivated that too) but rather the base The Events Calendar plugin. We are not using the Pro version.

I have also disabled my template customisations and there are no javascript errors.

I have reverted back to the last two available versions of the plugin and the issue persists.

Cheers,
Tracey

[Hunter]

Hello,

Thank you for the response. I am not exactly sure where the conflict is coming from as I’m not seeing any logged reports resembling your issue nor am I able able to reproduce it on my test installation. (see screenshot below)

Can you confirm the issue occurs on the most recent version released? (4.3.0.1) And I know this might seem redundant, but are you able to set up yet another test install, this time with a fresh installation of WordPress (files and database) and only The Events Calendar 4.3.0.1 installed and activated to see if you can reproduce the issue? What I’m trying to accomplish here is to see whether or not your database is somehow corrupted.

Please keep me updated and thank you for taking the necessary steps to identify the conflict. Once we can get that addressed, we’ll have a better idea on how to solve the issue. Thanks and have a great Monday. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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