URGENT: How to notify and reissue tickets after event change?

[Rob]

The timeslot for an event has to be changed after almost 100 people have signed up for tickets. What is the best practice to follow so that people who’ve purchased tickets will a) be notified of the time change and b) will get a new email with the updated ticket?

[Andras]

Hello again Rob,

Phew, not sure we ever faced a scenario like that. There are 2 possibilities that I can quickly think of.

After you changed the event details you will need to go to your WooCommerce orders and go to every order one-by-one and resend the tickets. You can find this in the Order Actions box, looks like this. This is a bit cumbersome, especially with so many tickets and orders.

The other less cumbersome option would be with the use of this extension, which adds the event (and attendee) details in the WooCommerce emails. Once the extension is in place and set up go to your WooCommerce orders, select the affected orders and bulk change their status to something else then completed. Then again select them and bulk change to completed. This will sent out the completed order emails to the users, which should now contain the event information.

An extra note, if you change the event details the QR codes will not be changed. The only change if you create a new ticket or a new event or a new purchase.

I hope this will help. And let me know if you have any more questions.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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