Help Desk

URGENT EVENTBRITE TICKETS NOT WORKING

  • Posts: 9 Topics: 4
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    Hi. I have fully updated all plugins, but Eventbrite ticket pricing is not showing, iframe with ticket purchase options not showing, cannot import events, and still have message saying “Currently migrating Eventbrite events to ensure proper data is displayed when editing.” from last update.

    Posts: 1675
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    Hi Lauren,

    Thanks for reaching out to us! I’d be happy to help you.

    I visited your website, and I could see the Eventbrite iframe here: https://www.eldridgestreet.org/event/activist-women-walking-tour/

    Is your website working again, or does your problem only occurs with some events?

    In case you’re still unable to import events, could you tell me if your Eventbrite account is under eventbrite.com or are you under another country locale, like eventbrite.ca?

    When using a different locale, you might need to install the following extension > https://theeventscalendar.com/extensions/eventbrite-additional-options/ Once installed and activated, a new set of options will be available.

    You’ll have to navigate to your WP Admin > Events > Settings > Imports tab, then select the correct Eventbrite Locale and click “Save Changes”.

    Once that’s done, you should be able to connect to your Eventbrite account.

    Please let me know how it goes.

    Cheers,
    Jeremy

    Posts: 9 Topics: 4
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    I honestly can’t figure out what is going on. I can now see the iframe on all of the recent tickets, but the client can only see them in chrome? I am using eventbrite.com, not another country. the message “Currently migrating Eventbrite events to ensure proper data is displayed when editing.” has been there for weeks, and the prices for the events are no longer showing on the event list and neither is my indication for a recurring event.

    Posts: 1675
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    Hi Lauren,

    It seems other users are reporting a similar problem; a bug might have been introduced with the latest version of the Eventbrite Tickets plugin.

    Do you remember when exactly that problem occurred for the first time?

    Also, could you please enable WP_DEBUG (https://codex.wordpress.org/Debugging_in_WordPress) and WP_DEBUG_LOG (https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG) ? This will create a debug.log file inside the /wp-content directory.

    After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

    Alternatively you may roll back to a previous version of the plugin while we investigate on this issue. Please read carefully our documentation before doing so: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

    Please let me know how it goes.

    Cheers,
    Jeremy

    Posts: 9 Topics: 4
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    This happened for the first time when I updated the EventBrite plugin to the version that no longer has the legacy import. I will try the above and let you know.

    Posts: 1675
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    Hi Lauren,

    Thank you for the clarification.

    Sure, let me know once you would have time to try the things I told you.

    Have a nice day,
    Jeremy

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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