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Urgent error site down

  • Posts: 2 Topics: 2
    | Permalink

    Just tried to update Event Tickets and Event Ticjets plus. Just paid for the renewal of the licence and am getting this message.
    Please help!

    Fatal error: Access level to Tribe__Tickets_Plus__Tickets::login_required() must be public (as in class Tribe__Tickets__Tickets) in /home/westonar/public_html/stevenagesportingfutures.co.uk/wp-content/plugins/event-tickets-plus/src/Tribe/Tickets.php on line 0

    Regards
    Tony E.

    Posts: 2 Topics: 2
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    Is it possible to just install the new version of the plugins using file manager in cPanel?
    Or does it need to be installed properly through wp-admin?

    Posts: 6978 Topics: 2
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    Hey Tony,

    Thanks for reaching out!

    Yeah, it is possible to do a manual install, I just wanted to recommend you to try it.

    Download the plugins from your account.

    Unzip them on your PC. You should have 2 folders, ‘event-tickets’ and ‘event-tickets-plus’.

    Go to your file manager and navigate to wp-content/plugins

    Completely delete the folders ‘event-tickets’ and ‘event-tickets-plus’.

    Upload these 2 folders from your PC.

    Go to your WP dashboard > Plugins, and activate them.

    Let me know how that works out.

    Cheers,
    Andras

    Posts: 6531 Topics: 11
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    Hi there,

    Reaching out to let you know a fix for this issue has been released as part of Event Tickets 4.8.2.1. The fix will prevent the fatal error and enforces Event Tickets Plus to be updated to use both plugins. A manual update might be required in some cases.

    Please let us know if updating Event Tickets and Event Tickets Plus to the latest versions works for you,

    Thanks for the patience while we fixed this bug.

    Best,
    Nico

    Posts: 65
    | Permalink

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

    | Permalink

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