Upgrading from Wootickets to Event Tickets Plus – Tickets are not carried over

[Mike]

When updating a website from an old installation of Wootickets v1.01 to the current Event Tickets Plus, the tickets are not carried over. It brings over the events, but all the tickets are missing. So, questions….

1. Is this by design, and we just have to recreate tickets?
   2a. If not, is it because Wootickets v1.0.1 needs to be upgraded up to 3.12.1 (last release) and THEN upgraded to Event Tickets Plus for the database to read the tickets?
   2b. If that is so, do I need to do any mini steps in between? Like upgrade Wootickets to v2, then v3, then v3.12.1?And the same once making the switch to Event Tickets Plus.

A step by step breakdown would be nice. And yes, I have read:
https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

But it doesn’t have any useful info for my issue. I would really rather not have to recreate 100’s of tickets to upgrade, if it is at all possible.

Thanks!

[Mike]

I should clarify, the tickets are imported, but are not carried over properly. See attached screenshots for an example.

This puts all of the tickets as “sold out”, even if they technically have inventory remaining. I am guessing this has something to do with Global Inventory for the event not being set during the upgrade process.

So my question is, what do I need to do for tickets to be accessible, or to convert properly during the upgrade?

Thanks!

[Jaime Marchwinski]

Hi Mike,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Given that you are transferring from an old version of our previous plugin, all fields may not be able to transfer properly.  You can try to export the tickets in WordPress with all of the fields intact, and then import them back in after you have properly de-activated WooTickets and activated Event Tickets Plus.  You can use this article to see more about CSV file examples:

https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/#tickets-fields

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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