Upgraded to PRO which forced upgrade of free plugin. Now EVERYTHING is gone!

[JACQUI SINCLAIR]

Hi, i’m not a developer and really struggled to set up the original version of Events about a year ago. Needed the recurring option so have paid for PRO, installed as per instructions which then said it needed the updated version of basic plugin. Not happy about this as I’d made some custom changes to code, but whatever. Upgraded that and now although the events i’d already created are in the back end, the calendar page is totally blank.
Oddly enough “nothing whatever to work with” doesn’t seem to be an option in the Troubleshooting guide!
Can you help? Calendar link is http://www.yogaattheboilerhouse.com/events/

[JACQUI SINCLAIR]

OK I didn’t realise that support was going to be so slow (I get a response within hours on the Avada theme I use for another site and paid far less for!) so I’ve had to roll back the site to the previous version of the basic plugin.

Can you suggest anything I can try, which might explain why i get a completely blank Calendar page when the lastest version plus PRO is installed?

[Hunter]

Hi Jacqui,

Thank you for your patience while we got to your thread. We typically try and answer threads within 24 hours, so thank you for understanding 🙂

Sorry to hear about all the troubles. I would be more than happy to help! Our first step here is running through our Testing for conflicts guide to see if we can narrow down the exact source of conflict.

The behavior you describe is not a known/logged bug, so my instinct tells me it’s either your theme or another plugin causing the blank white page. Keep me updated with your progress and thank you again for your patience.

Cheers!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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