Upgrade Pricing Issues

[Valorie]

Hi there, I am trying to upgrade my Event Tickets Pro license from personal to agency, but when I add it to the cart it says $209. If I was to buy it outright, it would be $149. Why is it more to upgrade? Is it completing the current license period and extending it? It’s not clear at all.

Also, can you upgrade from two single products to agency level for a bundle?

Valorie

[Caroline]

Hi there!

I’m so sorry for the confusion here! The $209 line item you’re seeing is based on our $299 base pricing for an Event Tickets Plus agency license, with our 30% upgrade discount applied. Our Business license comes in at $149, which might be what you’re thinking of–if you only need to support 3 or fewer sites, you’ll be able to select that upgrade option and have the same 30% discount applied there.

We aren’t able to process upgrades from individual product licenses to bundles, but if you’re interested in picking up a bundle, we’d be happy to process a refund for your initial order within 30 days of the original purchase. Just let us know! 🙂

I hope that helps! Thanks, and let us know if you should have any other questions!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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