Upgrade from WP 3.5.2 to 4.2.2 and Events Calendar from 3.0.4 to 3.9.3

[Mauricio]

We have the Events Calender and Events calender Pro plugins installed on our intranet site but we are currently experiencing some issues with the calender mini widget. When the page is loaded the spinner never stops loading and the grid view calender itself is not formatted properly, also the previous and next month arrows do not work. As I said before the website is an intranet site and as such you will not be able to access it. I can provide a join.me or WebEx session. Thank you!

[Nico]

Hi Mauricio,

Thanks for reaching out 🙂

Just to be sure, the title reads “Upgrade from WP 3.5.2 to 4.2.2 and Events Calendar from 3.0.4 to 3.9.3”, this issues started happening after the update?

Please follow the steps described in our Testing for conflicts guide, so we can be sure this is not a conflict with another plugin or the site’s theme.

Looking forward to solving this,
Nico

[Mauricio]

Yes, the issue happened after upgrading the plugin. I tested before/after upgrading WordPress; also, I disabled all plugins.
It seems to be an issue with the Theme itself.

[Nico]

Mauricio,

Thanks for doing the test!

It seems to be an issue with the Theme itself.

Sorry, I don’t understand if you are talking about your theme or default theme. Have you tried with twentyfifteen, wordpress “default” theme? Do you see any errors being logged in the console? Hope that last one isn’t too technical for you…

Thanks,
Nico

[Mauricio]

Hi Nico,

It is a custom theme, not the default twenty twelve. The plugin works fine with Twenty Twelve.

[Nico]

Hi Mauricio,

Thanks for the follow up. Sorry to say I can’t be of much help there, since it isn’t a problem with our plugin and digging into custom developed themes is out of the scope of our support duties.

If you could debug a bit further and narrow down the problem to a specific issue we can continue from there. One thing I would search for is resources not getting loaded, the developer console might help you there. You can also check if your theme is dequeuing or unregistering scripts or styles.

If there are no developers in you team to do so, you may consider hiring a freelance developer to look into this and help you update the theme. Check out our recommended developers.

Sorry this is out of our scope and hope you can fix this soon,
Best,
Nico

[Nico]

Hey Mauricio,

Since there hasn’t been any activity on this thread for over 2 weeks I’m now closing it. Feel free to start a new thread if you have further issues.

Thanks,
Nico

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