Upgrade forced renewal then backdated upgrade…

[Paul]

I just attempted to upgrade my license from a personal license to a business license.

When I first went into this it charged me $62 to renew the license, although it’s already renewed through October 2017.

So now I’m renewed through October 2018.

Then I attempted to process the upgrade to the business account and got billed $59 to process the upgrade which then reset my renewal date back to October 2017…

Can you please look into my charges and renewal dates. I believe that I should be paid through October 2018 on a personal license AND October 2017 on a business license… Can we get the dates corrected?

[Geoff B.]

Good afternoon Paul and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the upgrade process not being smooth for you.
I would love to help you with this topic.

The simplest way to handle this would be to ask for a refund of the renewal transaction.
In order to do that, you just need to follow the procedure described here.

Make sure you reference this thread in the form to explain, that you are keeping the business license and the renewal of the personal license was just a glitch in the process.

The reason why that would be the best approach is because as soon as you upgraded to a business license, the personal license ceased to exist. It was converted into a business license (with the same key).

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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