Upgrade

[Russell]

I have event calendar pro. Can I upgrade for multiple sites or do I need to buy another new license?

[Courtney]

Hi Russel

When you go to My Account » Licenses https://theeventscalendar.com/license-keys/, you will see a way to upgrade your license.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Russell]

I have purchased a new one in error as I had wanted an upgrade.

Can you please refund immediately and I will upgrade the existing license.

The new order is:
Order #1452520

Many thanks.

• This reply was modified 8 years, 2 months ago by Russell.
• This reply was modified 8 years, 2 months ago by Russell.

[Courtney]

Hi Russel

Please submit a refund request at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Russell]

ThaNks

I have now upgraded but the second site says I am out of installs! I have only installed don one site so far and should be able to now install on 3!

Kind Regards,

Russell Scott

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[Courtney]

Hi Russel

When you go to My Account » Licenses https://theeventscalendar.com/license-keys/, do you see your sites in the correct licenses?

How soon after upgrading did you try to apply the new license? It can take up to 4 hours for the licenses to apply.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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