Updating Events Calendar Pro plugin blows up every time

[George]

Why is it that every time I go to update my Events Calendar Pro from the Plugins screen, it gives an error message (it’s gone now, since I’ve tried several things and scanned the site to try and figure it out). It vanishes from my plugin list afterwards.
Then, when I try to download the new version and re-install it, it tells me that it can’t be done, because it already exists.
This has happened multiple times! What’s going on?
If there’s a specific procedure to updating a premium plugin, could you make it really obvious through a “plugin update” keyword search?

[Patricia]

Hey George,

Thank you for reaching out to us! I’m sorry about this issue you are experiencing.

Since you are having problems to automatically update ECP from within the WordPress Dashboard, I would suggest you to update it manually.

The process is pretty simple and you will find all information you need here.

Basically, you will have to access your server via FTP, head over to wp-content/plugins/ rename the existing “events-calendar-pro” directory to something else (you can also move this directory to another place or simply delete it, it’s up to you!), download the latest version of Events Calendar PRO from your Downloads page and upload it to the plugins directory via FTP.

Let me know if you need anything else in the mean time and I’ll be happy to assist!

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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