Updates

[Jennifer Winfree]

Under pricing, it reads “Get updates & support for a year”… I was wondering if that means we will no longer receive updates after a year, or just no more support? If updates cease, what happens if the plugin becomes incompatible? Would we then have to re-purchase?

[Tom Hobbes]

Dear Jennifer,

thanks for your friendly Question. I have the same quetion to the Events Calendar Team ;).

Best wishes
Tom

[Cliff]

Hi Jennifer and Tom.

When you purchase an add-on, you’ll have access to the latest version (including automatic updates in wp-admin if you install your license key) for 1 year.

After 1 year, your pre-existing / already installed add-on will continue to function with whatever version you have installed.

You will not have access to future version updates after this time period.

Posting to this forum (our only method of support) will not be permitted if your license expires.

You should receive a license renewal email in advance of your expiration date. If you renew prior to expiration (1 year), you should receive a significant discount — but, yes, you do need to renew to continue receiving access to the latest add-on version and the premium support forums.

Reference: https://theeventscalendar.com/knowledgebase/renewing-your-license/

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Jennifer Winfree]

Thank you for your quick response. With the understanding that pricing can change within a year, how much would it cost to renew a personal account currently with the early renewal discount?

[Cliff]

I cannot comment on past or future pricing. I can simply say that your renewal would be a significant discount off the then-current price.

I hope this helps.

[Author]

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