Update plugin on https://domain.staging.wpengine.com with same license?

[Laura]

I am having a problem it seems others also have. My staging site is https://domain.staging.wpengine.com and I get the error that the destination folder already exists when I try to upload new version of Events Calendar PRO.

Please help as it’s important for us to be able to test updates on our staging site.

Thanks!

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/can-i-use-plugin-in-staging-domain-com-as-well-as-domain-com/

[Courtney]

Hello Laura

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates by downloading the plugin again from My Account » Downloads, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

If you are still unable to delete the plugin from Plugins » Installed Plugins, you will need access to either FTP to your staging site or by browsing your host’s control panel & file manager to manually delete it there.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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