Update Package Not Available

[bethshalomseattle]

Hi there! I just renewed my Events Calendar Pro license. I saw that the plugin needed an update, but when I clicked to update it, all I got was the message “update package not available.” Several integral features of our website are broken because of this outdated plugin, and I’ve already had some snippy emails from users this morning. Is there any way to manually force an update?

(additionally, I’m unable to update the Filter Bar addon, because our license key is “expired”–even though we just bought one in January. help on this matter would be appreciated also)

[Jennifer]

Hello,

I’m sorry that the update isn’t working for you, but I’ll be happy to help you get this figured out.

It looks like the key that you have entered is correct, so I would first try removing it and deregistering your site, then re-adding the key to see if that makes a difference. If not, I can issue you a new key.

In the meantime, you can also update manually by following these instructions.

Regarding Filter Bar, I don’t see a license for that extension on this account. Did you purchase it with a different one? If so, I would recommend following the same steps I outlined above for this extension, but you will need to log in to the account you purchased it with to get the correct key.

Please let me know if this works!

Thanks,

Jennifer

[bethshalomseattle]

Hi Jennifer, sorry it took me so long to respond! When I logged into the website this morning the Events Calendar Pro pluhgin seemed to have been updated to the most recent version; whatever was wrong with it clearly got resolved! I’m not sure what happened, but if the problem persists I’ll try your suggestion.

[Jennifer]

Great, I’m glad to hear that it’s working now!

Since this has been marked “resolved”, I’ll go ahead and close it out. Feel free to open up a new thread if you run into any other issues!

[Author]

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