Update failing

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  • December 7, 2017 at 9:38 pm #1400934
    Abigail Marshall
    Participant

    Cannot update Events Tickets Plus —

    I am receiving this error message:

    //edited by admin for security purposes

    December 8, 2017 at 4:37 pm #1401721
    Victor
    Member

    Hi Abigail!

    I’m sorry you are having that issue. We have a few other users reporting this issue as well and we are already investigating this further.

    In the meantime, you can perform a manual update downloading the plugin from your downloads page (https://theeventscalendar.com/my-account/downloads/) and following this guide > https://theeventscalendar.com/knowledgebase/manual-updates/

    Please let me know if that works for you.

    Thanks,
    Victor

    December 8, 2017 at 4:57 pm #1401739
    Abigail Marshall
    Participant

    This reply is private.

    December 8, 2017 at 8:01 pm #1401785
    Victor
    Member

    This reply is private.

    December 18, 2017 at 9:23 pm #1408461
    Abigail Marshall
    Participant

    This error still persists with attempted update to version 4.4.20:

    Download failed. cURL error 61: Unrecognized content encoding type. libcurl understands deflate, gzip content encodings.

    I realize I can do a manual update, but I am reporting this because I shouldn’t have to do manual updates every time– so I hope that you can address this problem in the future.

    December 18, 2017 at 9:35 pm #1408467
    Abigail Marshall
    Participant

    Sorry, I realize now that I’m reporting this under the wrong topic. The problem now is with the updated to Events Calendar Pro. … so same issue, different premium plugin

    December 19, 2017 at 9:53 am #1408932
    Victor
    Member

    Hi Abigail!

    Thanks for following up with this.

    We have already logged a report for this issue and it will be addressed in one of our next maintenance releases of our plugins. It should affect all plugins so don’t worry about the topic.

    I will link this thread to the report so we can let you know when it’s fixed.

    I apologise for the inconvenience and we appreciate your patience.

    Best,
    Victor

    January 9, 2018 at 4:02 am #1421156
    Patricia
    Member

    This reply is private.

    January 9, 2018 at 3:28 pm #1421940
    Abigail Marshall
    Participant

    I’ve attached the requested screeen shot to this message.

    January 10, 2018 at 10:29 am #1422719
    Patricia
    Member

    Hi Abigail,

    Thanks for your confirmation! You can uninstall the cURL Options plugin now. Our team is actively working to solve the problem: we will contact you as soon as a solution is available.

    If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Cheers,

    Patricia

    January 26, 2018 at 7:22 am #1436973
    Nico
    Member

    Hey,

    Good news! We have fixed this issue in our plugin updates server. No software update is required for the fix to be applied, plugin updates should just work fine now 🙂

    Please let us know if there’s anything else we can do to help,
    Best,
    Nico

    February 17, 2018 at 8:35 am #1456297
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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