Update Failed: Plugin update failed. Version 4.1.3

[Janaur McCormick]

I’m trying to update the plugin for some time now, but I keep getting a Update Failed: Plugin update failed. error. How do I fix this?

[Geoff B.]

Good evening Catherine and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have faced while trying to update the plugin.
I would love to help you with this topic.

First of all, I am noticing that you have several plugins that you have a license for. Could you tell me which of these you are trying to update ? (The free Events Calendar ? Pro ? Community Events ?)

Secondly, a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Hang in there as we work on fixing this with you.

Best regards,

Geoff B.

[Janaur McCormick]

Events Calendar PRO 4.1.3

http://www.retailenvironments.org
Site URL
http://www.retailenvironments.org
install keys

events-calendar-pro = f020c8e2753e6a1d461e357fda46532c229fe7f9
tribe-filterbar = d8361272c3344ceccf615291dac8c5aa5701205e

WordPress version
4.4
PHP version
5.3.28
plugins

Akismet version 3.1.11 by Automattic(https://automattic.com/wordpress-plugins/)
Contact Form 7 version 4.4.2 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Duplicate Post version 2.6 by Enrico Battocchi(http://lopo.it)
The Events Calendar PRO version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/20)
FEEDZY RSS Feeds version 2.8.1 by Themeisle(http://themeisle.com)
Goodlayers Portflio Post Type version 1.0.1 by Goodlayers(http://www.goodlayers.com)
Goodlayers Shortcode version 1.0 by Goodlayers(http://www.goodlayers.com)
LayerSlider WP version 5.4.0 by Kreatura Media(http://kreaturamedia.com/)
The Events Calendar: Filter Bar version 4.2.1 by Modern Tribe, Inc.(http://m.tri.be/25)
The Events Calendar version 4.2.1.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
UpdraftPlus – Backup/Restore version 2.12.13.22 by UpdraftPlus.Com, DavidAnderson(https://updraftplus.com)
Wordfence Security version 6.1.5 by Wordfence(http://www.wordfence.com/)
Yoast SEO version 3.3.4 by Team Yoast(https://yoast.com/)
WP Edit version 3.8.1 by Josh Lobe(https://wpeditpro.com)

network plugins
–
mu plugins
–
theme
Flawless
multisite
–
settings

recurring_events_are_hidden = exposed
tribeEventsTemplate = default
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =

Array
(
[0] => 0
[1] => 3.4.1
[2] => 3.5
[3] => 3.5.1
[4] => 3.6
[5] => 3.6.1
[6] => 3.7
[7] => 3.8
[8] => 3.8.1
[9] => 3.9
[10] => 3.9.1
[11] => 3.9.3
[12] => 3.10
[13] => 3.10.1
[14] => 3.11.2
[15] => 3.12.1
[16] => 3.12.2
[17] => 3.12.3
[18] => 3.12.6
[19] => 4.0
[20] => 4.0.1
[21] => 4.0.2
[22] => 4.0.4
[23] => 4.0.5
[24] => 4.0.7
[25] => 4.1.1
[26] => 4.1.2
[27] => 4.1.3
[28] => 4.1.4
)

latest_ecp_version = 4.2.1.1
welcome_notice = 1
viewOption = list
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop = 1
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
stylesheetOption = full
tribeEnableViews =

Array
(
[0] => list
[1] => month
[2] => week
[3] => day
[4] => map
[5] => photo
)

tribeDisableTribeBar =
monthEventAmount = 3
events_filters_layout = vertical
events_filters_default_state = open
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
earliest_date = 2014-02-24 00:00:00
latest_date = 2017-05-19 23:59:59
last-update-message = 4.0.2
schema-version = 4.2.1.1
enable_month_view_cache =
pue_install_key_tribe_filterbar = d836################################205e
pue_install_key_events_community = 1fbe################################88f8
earliest_date_markers =

Array
(
[0] => 2439
)

latest_date_markers =

Array
(
[0] => 8987
)

disable_metabox_custom_fields = show
pro-schema-version = 4.1.3
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
weekDayFormat = D jS

WordPress timezone
–
server timezone
UTC
common library dir
C:\inetpub\www-RetailEnvironments\html\wp-content\plugins\the-events-calendar/common/src/Tribe
common library version
4.2.1.1

[Geoff B.]

Good afternoon Catherine,

Thank you for writing back and providing your system info.

There are a couple of things I would recommend:

1. If you get a chance, you should consider upgrading your PHP version to at least 5.4.x . I have seen some pretty odd things happen with PHP 5.3.x . In fact WordPress recommends 5.6+
2. Secondly, I would recommend simply deleting the Events Calendar Pro from your plugins and installing it manually (via the .zip file “Add” interface or via FTP). You can download the latest versions here: https://theeventscalendar.com/my-account/downloads/

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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