update error

[quincy]

Hi Guys
I am having the same issue Steve (reference conversation; I’m getting this error at top of WordPress admin:

The following plugins are out of date: Events Calendar PRO 3.12.2. All add-ons contain dependencies on The Events Calendar and will not function properly unless paired with the right version. Learn More.

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I have the latest version (4.0) installed and a current key that I paid for. How to I get the 3.12.2 to update and error message to go away? I already added the license key, but it still hasn’t updated. This should be a much smoother process, especially for those that have paid and have 10 months left on the license. Help please!)

I followed all of the steps and the “check again” did not give me the new version of pro.

[Cliff]

Hi Quincy. Sorry you’re experiencing issues automatically updating the PRO plugin.

Firstly, I deleted the login credentials you posted for your site because:

1. This is a public forum and, therefore, everyone can (used to be able to) see your login credentials, and
2. We do not login to customers’ sites so please don’t provide credentials to us again in the future unless explicitly requested by us (which likely won’t ever happen).

Secondly, I do see in your account an active PRO add-on license for your http://djjustinmusic.com/ site so auto-updates should be working for you there.

I know auto-updates are so much more convenient and hassle-free, but to hopefully resolve your auto-update issue in the future, please proceed with updating manually at this time.

Thanks for your understanding. Please let me know how it goes.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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