update error normal & pro version

[die netzwerkkapitane]

hi there

just wanted to update the newest vs form normal and pro vs for the calendar – everytime i trie to update the normal version i got an internal server error and the page shuts down – so i have to go to the ftp server and delete the maintanance mode file..

what can i do – we need the normal version to run the pro version full!??

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

Maybe your issue is due to the fact you updated Events Calendar PRO before updating our core plugin. Could you try to deactivate EC PRO and then try to update The Events Calendar (core plugin)?

Please let me know if you still encounter an issue.

Cheers,
Jeremy

[die netzwerkkapitane]

hi

same problem

deactivated the pro
and startet to update the normal version

server error
maintanance mode over the whole site
have to go to the ftp and delete the maint. file to bring back the site!

[Jeremy]

Hi,

If you still have a problem, it might be due to a conflict with another plugin or your theme. Could you deactivate all other plugins to see if that makes a difference? Then, could you switch to the default theme (Twenty Seventeen) and try again? Please read carefully our documentation about testing for conflicts before doing anything.

Also, could you please enable WP_DEBUG (https://codex.wordpress.org/Debugging_in_WordPress) and WP_DEBUG_LOG (https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG) ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Cheers,
Jeremy

[die netzwerkkapitane]

problem solved! it was a server limit – everything good now!

nice day!

jürgen

[Jeremy]

Hi Jürgen,

I’m glad you managed to solve your problem!

I’m going to close this thread then, but feel free to start a new one if you have further concerns 🙂

Cheers,
Jeremy

[Author]

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