Unable to Import from Eventbrite

[Margaret]

We have updated all plugins and entered all license keys – yet our events have become detached from Eventbrite causing a lot of trouble on our end. We are out of ideas and really need your assistance.

We get the message “We were unable to import your Eventbrite event. Please verify the event id and try again.”

Obviously we checked and the event code is right…

https://www.ccra.com/wp-content/uploads/2016/01/Screenshot-2016-01-05-17.58.51.png

[Hunter]

Hey Margaret,

Hope all is well and we’re sorry to hear about the troubles!

To get things started, would you mind sharing your system information? Directions on how to do that can be found right here. Please reply back with the information as a private reply.

Next, have you gone through the detailed instructions on how to configure Eventbrite properly? This link in our Knowledgebase takes you to more information about the Eventbrite plugin. Try troubleshooting some and see if you can get the import to work properly.

Additionally, I noticed an error in the screenshot provided – “The page “Events” uses the “/events” slug: the Events Calendar plugin will show its calendar in place of the page.” which leads me to a few questions:

1. Does your site have a page whose title is “Events” and whose URL slug is /events? If so, remove this page – The Events Calendar will auto-generate its own /events “page”.

2. If you visit Events > Settings in your wp-admin, what is your setting for the “Events URL Slug” option? If you change this, then save your changes and then re-set it to the original, does that help with things at all?

Thanks for contacting our support forums and we look forward to getting this resolved!

[Margaret]

Hi Hunter!

Thanks so much – that helped us resolve this. The only problem is that it has caused a new issue:

https://www.ccra.com/events/month/

Our list view works great, but now the month view is blank.

Would there be a benefit to us upgrading to Pro?

[Hunter]

Margaret,

Glad to hear that solved the import issue and thank you for running through the instructions provided! And to answer your question, there are always benefits to upgrading to PRO, but the month view is a feature included in our free plugin. If you need to look over the features included in PRO, here’s a link to check them out!

With that said, I would like to point out that we try and keep issues focused on the original thread topic, so if you wouldn’t mind, go ahead and open a new topic in regards to the new issue you are experiencing and we’d be happy to assist you with that.

Thank you again for running through those steps to troubleshoot the problem! Have a great weekend and thank you for being a wonderful customer!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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