Unable to enter recurring events after PRO update to 4.4.24.1

[sscott201]

Running TEC and TEC PRO on uuchurch.net. Updated PRO ti 4.4.24.1 a couple of days ago. Now we find we cannot enter recurring events. The box that used to appear to enter the last date in the series of recurring events is not displayed. In the attached screenshot, we’re attempting to add a 10:30 a.m. worship service from May 27, 2018 through August 26, 2018, but there is no place to enter the ending date. When saved, this entry displays only on May 27.

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you get this figured out.

First, can you please update to 4.4.24.2? If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

If this doesn’t help, can you try running through these steps to test for any conflicts with your theme and other plugins? It could be that the current version is not getting along well with something else on your site. If you don’t have a testing site already, the WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

You can also check for Javascript errors on the page by right-clicking, clicking “Inspect”, and looking in the console. If you do see any errors there while trying to recreate this issue, please copy/paste them here.

Thanks,

Jennifer

[sscott201]

I have resolved this issue by finding a plugin conflict. The conflicting plugin is Envira Gallery – Defaults Addon, Version 1.3.1, published by Envira Gallery Team at https://enviragallery.com.

When the Envira Gallery – Defaults Addon is active, it prevents The Events Calendar Pro from displaying the date box for the ending date of a recurring series of events, meaning that no recurring entries can be entered.

I seldom use Envira Gallery, so I can do without the defaults add-on, but I would appreciate your working with the Envira team to resolve the conflict if possible.

[Jennifer]

Thanks for letting us know – I’m glad that you were able to find the source of the issue. I will do some testing on my end and log this for the developers to take a look at.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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