Unable to Edit Recurring Events

[Jackson Whelan]

When attempting to edit a recurring event, the edit screen fails to completely load and the browser freezes. On my laptop the fans start spinning in overdrive and the browser – Chrome or Safari – must be force quit to stop the CPU over-utilization.

Single events can be edited. Unfortunately 95% of their events are recurring.

[Andras]

Hello Jackson,

Thanks for reaching out! I’m really sorry about this issue you’re having! Let me try to help you solve this.

Does this also happen with newly created recurring events, or only old ones?

We had a similar issue before which has been fixed, however, older events might still cause issues.

Also it would be great if you could go through our conflict testing guide and see if that changes anything. Thanks!

Looking forward to helping you solve this.

Cheers,
Andras

[Jackson Whelan]

You are correct the problem occurs with recurring events that were created some time ago.

I have confirmed the problem exists using default theme with no plugins other than TEC plugins.

How do we fix the older events?

It really seems like run away javascript gone wrong. Not finding anything in server logs.

[Jackson Whelan]

This reply is private.

[Andras]

Hey Jackson,

Thank you for checking that!

I have some good news and some bad news.

The good news is: this was an issue which since has been fixed. In EC PRO 4.4 we have changed the way how recurring events are handled in the background. When the fix was released, most of the old-bad recurring events got fixed. (And newly created recurring events will be fine.)

The bad news: recurring events with custom rules could not be fixed / ported over to the new version. The only way to fix this is to delete and re-create those events manually unfortunately.

I’m sorry that I cannot give you better news and a ready solution.

I still hope this will help you get back on track with your site.

Please, let me know if there is anything else I can help you with.

Cheers,
Andras

[Jackson Whelan]

Horrible news and sad way to handle an upgrade. Surely there was a better way. They have dozens and dozens of events and it’s an understaffed community organization that can barely afford a license for this plugin. Hope you can pay more attention to not breaking sites with future upgrades.

[Andras]

Hi Jackson,

Thanks for your honest feedback, we very much appreciate that.

I fully understand your disappointment.

How recurring events are handled needed to be changed. To make it perform better and to make it future proof – enabling us to build more features on and for recurring events.

We try to avoid breaking existing sites as much as we can, and based on the customer interactions I see and have I can say we are doing quite a good job good at this. We are shipping maintenance releases every 2-3 weeks or so. All of these go through a rigorous multi-stage testing and QA phase and if something is not right, then it doesn’t ship.

I can also assure you that our developers are not rookies. They looked at different solutions for this and decided on the best one possible. We were not happy to make a sacrifice but this was the lesser evil. If we could have avoided this, we would have. At the end all recurrence rules are ported over properly, except custom rules, which unfortunately affects you heavily. I’m truly sorry for this.

Again, I would like to thank you for your honesty!

I’m still going to leave this open, in case you still would like to reply. If not, then please signal and I will close the thread.

Thanks and cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts