Unable to create or save tickets

[Douglas Raye]

Recently (after latest update to both WordPress core and Events Calendar/Tickets pro) we are no longer able to create a ticket in an event. I have the fields, fill them out, save them and as soon as I update the event the ticket does not show on either the back or front end of the event. We are using WooCommerce for the tickets and everything is up to date at this time. Any assistance would be greatly appreciated.

We are having other issues with the Event Calendar Pro as well but I will post that on the other forum. I will just put some details here in case it is related. Random recurring events do not show when listing all the events on a specific day. But it is inconsistent. It will not show the event when listing the events on one day but show on another without issue. The back end settings page is also not showing a lot of the details. The formatting is all out of sorts.

[Nico]

Hi there Douglas,

Thanks for getting in touch with us and sorry to hear about this post-update issues you mention 🙁

Recently (after latest update to both WordPress core and Events Calendar/Tickets pro) we are no longer able to create a ticket in an event.

Thanks for the report! I just tried creating a new ticket with the same WordPress + plugin versions (latest of everything basically), and everything is working as expected. Do you think you can follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Regarding the second issue you mention, I’m not quite sure about it. Also not sure if it might be related or not. Are you seeing any JS errors in the browser console (Using your browser to diagnose JavaScript errores)?

Thanks,
Nico

[Douglas Raye]

Thanks for the quick response. I will test out for conflicts. I just hate having to mess with plugin conflicts due to the site being relatively busy all the time, but its better that it is corrected than just sits in limbo. I checked for JS errors, the only one that is showing is a Google Maps API warning, otherwise the calendar page, full event listing page and pretty much the rest of the site are clear of errors. I will get back to you once I have done a little more testing.

Thanks again for the assist.

[Douglas Raye]

Hey Nico,

I moved the site over to a dev site so I wouldn’t have to mess around with the live site. While not a perfect copy, it has the exact same issues as the live site (same theme, database and plugins). I disabled all the plugins as well as changing the theme. It still has the same issue(s).

I posted to another thread about the other issues I am having that may be related. I haven’t heard back form anyone yet but I did turn on the logging in the help section and placed the information on the other thread listed below.

A lot of random issues with the calendar very recently

I hope we can resolve this. I am at a loss myself.

Cheers,
Douglas

[Douglas Raye]

Found an error that I hadn’t noticed previously when adding a ticket. I am getting the following after attempting to add a ticket to an event.

Failed to load resource: the server responded with a status of 500 ()
load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4

POST https://www.allsaintsbh.org/wp-admin/admin-ajax.php 404 ()
send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:4
j @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,heartbeat,autosave,wp-ajax-response,jquery…:4
(anonymous) @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,heartbeat,autosave,wp-ajax-response,jquery…:4

[Nico]

This reply is private.

[Douglas Raye]

This reply is private.

[Douglas Raye]

This reply is private.

[Douglas Raye]

Nico,

I worked out the issue with the tickets. The other issue is still there but I finally tracked down why the tickets where not being added to the event.

I went back through my development site and tightened up the details to make it as exact a copy as I could to the original (SSL certificate and all). I have a plugin conflict with the plugin Google Sitemap by BestWebSoft. For whatever reason it was blocking the tickets from saving to the event.

Thank you for all the help or at the very least allowing me to run through things with a sounding board. Now to track down why the events do not show properly. That one is still unresolved and seems to be unrelated to plugin conflicts.

Cheers,
Douglas

[Nico]

Hey Doug,

Let me say you did an excellent job here! Testing for conflicts is the first step to troubleshoot any issues like this one. This is why having a staging/dev site is so important 🙂

Regarding the other issues, I see Andras is helping you out already on that. Hopefully he will help you out finding a proper solution soon!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

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