Transaction Declined

[Elaine K West]

We’ve been experiencing a few problems with our WordPress and I was hoping you may be able to help me resolve them. The issues boil down into two major problems:

1) Occasionally when a customer is attempting to make a purchase, it will decline their transaction – but if they put in identical information another time it will go through. We want to make sure the transaction isn’t being blocked by something from the website.
2) Occasionally when a customer is signing up for an event, an error message saying “this email is already in use” will appear and prevent the transaction. The solution given in the “Easy Digital Downloads” FAQ didn’t really work, as we don’t have users sign up on the website.

We recently renewed our licence with Event Tickets Plus because we thought that all of the functionality of EDD was bundled in. Is there anything I can do to help diagnose this problem?

[Hunter]

Hey Aaron,

Welcome back. I’d be happy to help troubleshoot the issues, but in order to do so, you’ll need to come up with a way to reproduce the behavior and send over steps on how to do so. If I experience the same behavior, we’ll log bug reports and get fixes addressed in an upcoming maintenance release.

You will also need to review our Testing for conflicts guide to ensure the issues are still occurring with the default WP theme and only our plugins active.

Keep me posted with what you find out and I look forward to getting these issues resolved. Take care and have a great day. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts