Total Sales vs Sales By Ticket showing discrepancies

[lisa]

Hi,

In Attendees/Orders on some Events tickets are displaying different information for Total Sales than in Sales by Ticket. In the example attached I have 3 completed orders, but the following is noted in the summary section:

Total Sales: 3 completed orders
Sales by Ticket: 2 completed orders, 1 processing order

I have checked and there are no further processing orders for this event.

Many thanks,
Rosie

[lisa]

Hi,

I still need assistance on this issue.

Thanks,
Rosie

[juanfra]

Hi Rosie,

Thanks for contacting us! Thank you for your patience and I’m sorry to hear about this issue with the attendees/orders report.

Would you please provide us your system information and your CSV so we can replicate your site info in a testing environment?

1. Post your site’s complete, un-edited System Information according to the instructions found in this article → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Upload your CSV file somewhere where it can be downloaded, then share a link to this place so that we can download that CSV file and test it out ourselves.

↑ These two steps will give us information that should help us figure out what is going on here.

Thank you for your patience,

Juan.

[lisa]

This reply is private.

[juanfra]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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