Too many installs…but I only have one.

[Leafly Technology]

Hi, I recently renewed my expired Pro license. I want to continue using it on the same one site it was used on before. However I know get the error “too many installs”. As far as I can tell, I have one install, and I want to keep one install. What should I do?

• This topic was modified 9 years, 1 month ago by Leafly Technology. Reason: splelling

[Leafly Technology]

Also, I do have the plugin and same license installed on my production site and staging site (leafly.staging.wpengine.com). I understand I should be allowed to do that with my current license.

[Courtney]

Hello

I see your license works on leafly.wpengine.com. Is this the correct address for your site? If not, can you walk through the steps on Moving Your License Key and see if that resolves the issue?

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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