Time/Date, Location, Venue Disappear

[Nova]

The date and time selector is not functioning properly. I can’t select dates nor indicate an all day event. Additionally, venue, and organizer fields have disappeared.

Previous threads suggest downgrading to previous version 4.5.10.1, which I did but that did not fix the issue.

[Patricia]

Hey Nova,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you to solve it!

Can you please let us know when did you notice this issue? Was it happening before the plugin update?

Since I can’t replicate the issue you are experiencing from here, I would suggest you to run our Conflicts Test to verify if there’s a plugin or theme conflict causing the problem.

You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the issue persists after that.

Also, I would suggest you to use Chrome Developer Tools to spot any console errors in your site. Access the page where you are experiencing this issue (using Google Chrome) and press F12. After that click on the Console menu and send us a screenshot / let us know if you see any errors in there. You will find further information about Chrome Developer tools here.

If you need anything else in the mean time, please let me know and I’ll be happy to assist!

Thanks!

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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