- This topic has 6 replies, 3 voices, and was last updated 8 years, 2 months ago by
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Hi Ian,
Thanks so much for reaching out!
I’m sorry to hear that you are experiencing this issue on your site!
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Can you also provide me with a link to one of your events where you are seeing this issue?
Thanks,
Jaime
Hi Ian,
Thanks for providing me with that information.
This is actually a known issue that we are currently working on.
We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.
I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.
The good news is that you will be contacted as soon as a fix is available.
Thank you for your patience as we see this through. Please let me know if you have any other questions in the meantime.
Thanks,
Jaime
Hi there,
Just wanted to share with you that a new maintenance release (for the Week of 7th January 2018) is out, including a fix for this issue :slightly_smiling_face:
Find out more about this release → https://theeventscalendar.com/maintenance-release-week-7-january-2018/
Please update the plugins and let us know if the fix works for your site,
Best,
NicoHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team
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