Tickets not saving after last update

[Chuck]

I’m reporting the same as:

Ticket is not saving after the plugin update

and

Tickets not appearing

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/ticket-is-not-saving-after-the-plugin-update/

[Jaime Marchwinski]

Hi Chuck,

Thanks so  much for reaching out!

In one of those other threads, the issue was that the ticket was not showing up on events.  Is this your issue, or are you able to create tickets that won’t save?

Let me know!

 

Thanks,

Jaime

[Chuck]

My tickets are not saving. The solutions that others have are not related to my issue. Rolling back to the 4.7 version of Event Tickets and Event Tickets Plus fixed the issue. So clearly it’s an issue with the new version.

[Jaime Marchwinski]

Hi Chuck,

Thank you for that clarification.  Unfortunately, I have not been able to replicate this issue with the latest versions of our plugins.

In that case, let’s try to rule out if there is some type of conflict at play.
This is usually because of:
1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Chuck]

I’m tired of running tests for you guys all the time. I’ve had more issues with The Events Calendar than any other plugin that I use. What I would rather do is have you guys release updates that actually work!

At this point I’m just going to sit back, because the pattern is that in a few days to a week, you guys will see the error of your way, fix it, and put it in another new release.

What would be really nice, is if you guys release fixes separate from adding new features. It’s all these new features that break everything.

[Jaime Marchwinski]

Hi Chuck,

Thank you for your feedback.  I’m sorry to hear that you’ve had multiple issues with our plugin.  Until I can replicate this issue, I cannot log a bug report for this issue, as I’m not sure that it is currently a global issue.

Please let me know if you’d like any further support on this issue.

 

Thanks,

Jaime

[Austin]

I’m having the same issues with Event Tickets and Event Tickets Plus v4.7.1 on one of my customer sites. Downgrading to both plugins to v4.7 resolves the issues. While attempting to go through my own troubleshooting steps I’m seeing some strange behavior. I’m not seeing any errors using Chrome DevTools or in PHP error logs. When I clone my live site (running v4.7.1 with issues) over to staging the issues go away. The live site and staging sites are running identical themes and plugins. The only thing I can think that is different is that the staging site has emails disabled. Is there anything email related in the v4.7.1 update?

[Jaime Marchwinski]

Hi Austin,

Sorry to hear that you are also experiencing this issue.  Would you mind opening up a separate thread, so that we can provide you with personalized support?

I’d start off by including your system information and running through our testing for conflicts procedure.

You can referenced this thread there as well.

Let us know what you find!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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